If you would like to return an item purchased through our website or over the phone, you are responsible for covering the returns postage cost. Where possible use the original packaging to return the item. If it is broken on arrival it is useful to take photographs.
If you believe your item is faulty, please contact our customer services on 01434 409085 or email email@example.com. We will be able to advise you on the next steps and will help to organise a return or a replacement.
We also ask that you do not return a faulty item without contacting our customer care team first.
If an item is agreed to be faulty, defective or broken, you will not be responsible for covering the returns postage cost.
We are only able to offer a like-for-like exchange if the item is faulty and there is available stock. If the item is not in stock then you will be offered a full refund. If you would like to exchange an item within 14 working days of receipt of your order please contact us. We will charge £4.95 for the delivery of your newly chosen item(s). If the item you have chosen is one of our large heavy items, then you will be charged at our heavy item delivery rate. This rate may vary if you live in The Highlands & Islands.